Salon Policies:

Serenity Nail Spa

TARDINESS

To remain courteous of others, please arrive on time for scheduled appointments. Serenity will allow a 10 minutes window past your scheduled time before moving on to the next client.

CANCELLATIONS

Cancellations must be made 24 hours in advance. We recommend that you make reservations well in advance so that your desired time can be reserved.
*** Please reference the group parties section for group party cancellations.

GROUP PARTIES

(5 OR MORE GUESTS)
To stay on schedule, all members of your party should arrive 15 minutes prior to your appointment time. All parties must be booked at least 1 week in advance. A name and exact services is required from each person in your group at the time of booking, this allows for a smoother transaction and better accuracy. Please contact us at serenitynailspaofdg@gmail.com or 630-705-0026 to provide these details.
*** A deposit is required at the time of booking for group parties. The deposit is nonrefundable for no shows. Cardholder will be held responsible for this charge. There will not be a charge for cancellations given with 24 hours notice.

GIFT CERTIFICATES

All gift certificate sales are final. Gift certificates are not refundable or exchangeable. Gift certificates should be treated as cash, and are not redeemable if lost or stolen. All gift certificates expire 1 year from the date of purchase. Serenity is not responsible for unauthorized use, lost, stolen damaged gift certificates. Gift certificates may be redeemed at Veda location from which they are purchased.

CELL PHONES, CONVERSATIONS & CHILD SUPERVISION

All cell phones should remain on silent and conversations limited while in service areas. We ask that all guests keep voice levels to a minimum as we have created a serene and relaxing atmosphere. Children should be supervised at all times and remain respectful to those receiving services around them. This is your time to relax and rejuvenate!

PAYMENT

We accept cash, Visa, MasterCard, American Express or Discover credit cards for payment. Checks are not accepted.

PERSONAL BELONGINGS

Please leave all jewelry and valuable items at home. Serenity is not responsible for lost, stolen or misplaced items.

MEDICAL CONDITIONS

Please inform your nail technician of any medical conditions that may impact your visit. It is also imperative that we are aware of potential contagious conditions on your hands and feet. If such a condition exists, we cannot provide service(s) to you without written consent from your physician. We cannot provide services if open or infected wounds are present. If you have such a condition or think one may exist, please notify of us promptly before the service.

SERVICES

No refunds will be provided for any service. We offer complimentary minor fixes within 3 days of the service completion, pending manager approval.  

REPAIR

Lacquer polish services are not guaranteed.
Only full-set nail enhancements (Acrylic, Light Concept Gel, Dipping Powder) and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you notice light chips or lifting in the first 5 days, please call us to schedule a free repair. Repairs after 5 days for breakages, tears, corner breaks are $5+. Please bring your recent to show proof of services.

PRICES

Prices are subject to change without notice.

PETS

No Pets allowed. Service animals specifically trained to aid with a disability are welcome.

REFUND

We do not offer refund for any service. If you're unhappy with a service, please contact our front desk and if the fault is ours, we will do our best to fix the error.
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